Hi Miles,
We're so sorry to hear that you missed those additional processing times associated with your full custom item that was ordered, as both handed configurations are posted as requiring up to 8 additional weeks to be created. It actually looks like your GOAT was even a little ahead of schedule as I see your order's original estimated shipping date was March 10th (based on your order date of November 8 + 16 weeks for the both handed configuration + 3 days for the In the Buff finish), but we were able to get those shipped on March 5th even with our closure due that rare snowstorm that hit us here in FL!
We do apologize if you received inaccurate information from our support team, as I was not able to find any cooresponce received or sent regarding this order, under your name, email address or order number. We know that the eagerness to receive that special GOAT can make it seem like a much longer of a wait than what it actually is (as even today, is not close to 6 months from your order date), but hopefully those custom items were exactly what you were looking for besides the wait time that was needed to create that special item just for your pocket!
Thanks again for shopping with us, and please be sure to review our custom modification processing times in the future so that you know when your custom item is expected to arrive!