Frequently Asked Questions

Check out our most frequently asked questions here. If you still need help, please contact us and we will respond with 24 hours.

Product

At Original GOAT, we are always designing, so be sure to join our Newsletter below, and you will always be the first to know what our OGineers are releasing specifically chosen for your front-pocket carry!  

Wanna see something specific, or see if we can make you some into a OG Custom? Send us a quick note, and we will get back to you with your options! 

Returns

We are HERE for YOU!  

Please either reach out through our On-Site Chat Option (usually the quickest method during business hours), or send us an email using our Refund/Exchange Form and let us know your Order #, and what issues you are experiencing (The more detailed the better, and photos/videos are always helpful).

Our TRIBE Satisfaction Team will reach out to you within 24 hours and we will address your issue. We will make it right with our 1000% OGuarantee ! You NEVER have to worry about being abandoned after purchasing here at the OG!  

Our exceptional service team is always a quick chat/email away! 

Shipping

Many of our products are made-to-order, and as a result take a few days to process your order prior to shipping.  

Here are our current processing times for our various products:

OG Wallets: 3-5 business days

OG Wallets - Standard Coatings: 6-10 business days
OG Wallets - Custom Coatings: 2-5 weeks 

OG Custom Scales - In the Buff: Aluminum - 3-5 business days

OG Custom Scales - In the Buff: Titanium - 2-4 weeks

OG Custom Scales - Standard Coatings: 6-10 business days 

OG Custom Scales - Custom Coatings: 2-5 weeks 

If you have requested a Full Custom GOAT, then you should be working with our OGineers one-on-one, and the usual processing time is 4-6 weeks for a full custom request.

Once processed, your item will be packaged and shipped. Please review our shipping policies to check the shipping times based on your requested shipping service.

You can always contact us , and we will let you specific information regarding your order's status.

Good News!! We are expanding our OG Global opportunities!! 

Please be sure to check out our International Shipping Policy to see if your country is now available. If not, then please be sure to use to reach out and let us know where you would like to see us ship next!