Refund policy

Cancelations, Returns & Exchanges -

If you are not 100% satisfied with your product, we will gladly return/exchange your item for up to 45 days from your order shipment date (see below for pre-order information).

NOTE: If you have purchased a customized OG (this may include, but is not limited to titanium, brass, and/or copper items, custom coated orders, ambi, and no pocket clip configurations, and additional modifications/finishes), you still receive our 1000% OGuarantee; however, a 25% restocking/cancelation fee may be deducted from your refund upon return/cancelation.

***ANODIZED PRODUCTS: We do our best to represent our anodization colors as closely as possible to the color that you will receive; however, due to the nature of that process, the colors can vary, and we cannot replace anodized options due to color variances. Please be sure to review our full gallery (https://originalgoat.com/products/anodization-blurple) for sample images of scales done in those different color options.

CANCELATION OF ORDERS:

***ALL cancellations will incur a minimum 5% cancelation fee***

PRE-ORDERS (45-day return policy is based upon shipment date):

Paid in full,
- Cancellation requests received before being sent a Pre-Production email update (approx. 30 Calendar Days BEFORE your item's estimated beginning shipping date) will receive a 95% refund. After that date, a 75% refund will be provided.
Deposit paid, this is a NON-REFUNDABLE payment.
- Cancelation requests received before receiving a Pre-Production email (approx. 30 Calendar Days BEFORE your item's estimated beginning shipping date) will incur no further penalties. After that time, a 5% ADDITIONAL cancellation fee will be deducted from your refund.

Please be sure to email us at support@originalgoat.com with your cancellation request, and we will be happy to assist in getting that taken care of for you (The date of YOUR Email is the Cancelation Request Date).

Please be sure to review our 1000% OGuarantee for full details of our Lifetime Guarantee on ALL of our OG-manufactured products. Please see our Partners' Specific Return Policies for their items.

We provide multiple options for you to make this process as EASY as we can, as we know no one likes doing returns or exchanges...Am I right?

EMAIL US:

Use our Return/Exchange Form

Send us a direct email to support@originalgoat.com

Please provide us with the following information to better serve you with your request:

Order Number
Order Date
Reason for Return/Exchange
AND please, if possible, send a picture of the concern (if applicable)

***A picture says a thousand words, so we greatly thank you for the assistance, as it is usually the first thing our OGineers ask to help us continue to improve!

Our TRIBE Satisfaction team will reach out via email to get any additional information needed to work with you through your concern, and we will do our best to make sure you feel like an OG through the entire process!

US Returns/Exchanges

We will provide you with a pre-paid return label for your return.

Upon receiving your return, we will issue you a refund via the original payment method, and exchanges will be shipped at no cost.

International Returns/Exchanges

As an international customer, you will be responsible for the return shipping charges to have your item returned or exchanged unless the item is found to be defective. Please contact us within 45 days from the original purchase date, and we will work with you to resolve your concerns to the best of our ability.