Spoke with customer in the middle/end of May, and we were informed that they were leaving for Paris 'in the next couple of weeks' and asked if their scales would by ready before they leave. We provided them a with an update and offered to hold their order until they returned, if the scales were completed sooner than currently estimated which was not until mid-June. This offer was refused stating that they had people that would take care of those special GOATs, if they happened to ship while they were away!
Last week of June, customer reaches back out for update (as this first batch of titanium options did take much longer than we anticipated due to a unknown version of this knife being found immediately after 1st aluminum batch was shipped...and extended waittimes were noted on product at time of purchase), and we provided final update... scales are out of production and in our coating department to be finished with their custom coating request (that takes 1-3 weeks per our website), no mention of trip during this exchange! Scales are shipped within final timeframe provided, and delivered.
We are continuing to work this customer to try to get their scales replaced for them and compensated for the inconvenience!